Learn how to use the Gaming Services Repair Tool to troubleshoot installation and update issues with Gaming Services on PC.

When you try to install, update or start a program or a file, you receive the following error message: Error: Windows cannot access the specified device, path, or file. You may not have the appropriate permission to access the item.

Describes how to obtain the latest version of DirectX to enable games and multimedia applications on your system.

You see the following error code when you try to install, update, or launch an Xbox Game Pass game on your Windows device and are directed to the Microsoft Store page for Gaming Services: 0x87e00196 This means that there’s an issue with your Gaming Services package.

To resolve this issue, copy the D3dx9_25.dll file or the D3dx9_27.dll file from the disc 1 CD/DVD of the game CD/DVD pack to the corresponding game folder. To do this, follow the appropriate steps for your version of Windows:

First, you'll need to download the troubleshooter. Download troubleshooter. If you see the File Download box when you start downloading, select Run or Open. The troubleshooter provides steps for you to follow. If a program isn't listed in the uninstall options, you'll be asked for that program's product code.

If you're experiencing issues with the Xbox app itself, and not the games, try reinstalling the app from the Microsoft Store. To get support for PC game installation and launching issues, follow our solutions below.

If you’re experiencing issues with the Xbox app itself, and not the games, try reinstalling the app from the Microsoft Store. To get support for PC game installation and launching issues, follow our solutions below.

The Xbox app for Windows is where you can go to play and manage PC gaming content on your Windows device. Whether you're an Xbox Game Pass member, or you've bought titles from the Microsoft Store, your games await in the app.

These issues occur because the MFC implementation of Visual C++ 2013 contains incorrect code for handling high-DPI mode. A fix is available for this MFC implementation, and the fix does not require affected applications to be recompiled.